Optimising Work Management Tools: Industry Insights & Strategic Imperatives

Based on research across 219 global organisations

πŸ” Only 39.3% of organisations have a documented tooling strategy - discover why this matters more than you think

⚠️ 92% prioritise internal visibility, yet most are missing crucial external feedback loops that drive real value

πŸ’‘ Learn how leading organisations are turning tooling chaos into competitive advantage

πŸš€ Gain practical insights on:

Bridging the strategy-execution gap

Avoiding the 'automation illusion'

Making informed tooling decisions that scale

Balancing control and innovation

Explore industry trends, tooling choices, and transformation strategies that actually deliver results.

Download Your Copy of the Industry Report

Watch our 2-minute executive briefing with Niall McShane

Some reviews of the report...

Andrew Rixon PhD

Founder, Leadership Researcher, Coach and Educator, Griffith University


"As we navigate the complexities of modern work environments, the integration of leadership and coaching principles with collaborative work management tools becomes increasingly critical. In both academic and industry settings, we see a growing emphasis on fostering environments where leadership is not just about guiding teams but also about enabling them through the thoughtful adoption of technology.

Effective leaders today must be adept at utilizing tools that enhance collaboration, drive innovation, and ensure alignment with strategic objectives. The findings of this report underscore the importance of aligning tool adoption with leadership practices that emphasize empowerment, agility, and continuous learning. By doing so, we can bridge the gap between strategy and execution, ensuring that teams are not only productive but also engaged and motivated."

Daniel Hill


Agile Delivery Performance | Business Agility | Strategy & Process | Transformation & Change

"To understand how tooling supports collaborative work systems- we need to listen carefully for the signals from our complex environment, distinguishing important themes from the noise.

This report thoughtfully β€˜tunes in’ to the relationships between tooling used in the real world and its effectiveness for organisations, workers and customers.

There are fresh insights unearthed from the data collected from the viewpoints of practitioners, delivery leads, and executives.

You will find it challenges us as a community to refine our senses: What gaps are we addressing with our tooling, what are our bind spots and how can we better align our tools to be able to respond to the needs of our evolving ecosystems?"

What's inside this industry report?

🌟 Introduction: From Collaborative Chaos to Strategic Success
Why this research matters to your organisation

πŸ“Š Deep Insights from 219 Global Organisations

Geographic spread

Organisational roles

Company sizes

πŸ”§ Current State of Work Management

Which tools dominate the market

How organisations approach tooling strategy

πŸ’‘ Benefits & Strategic Priorities
What top performers focus on

Key success factors

πŸ‘₯ Usability & Adoption Insights

What works (and what doesn't)

Success patterns across different stakeholder groups

πŸ”„ Change Management Strategies
Proven approaches

Common pitfalls to avoid

🎯 Gaps & Future Trends
Where current tools fall short

What's next in work management

πŸ“ˆ Size-Specific Insights

Small to enterprise-level findings

Tailored recommendations

πŸš€ The Future of Collaborative Work

AI's emerging role

Integration trends

Strategic predictions